Company overview
Yellow.ai at a glance
Yellow.ai was founded in 2016 by Raghu Ravinutala, Jaya Kishore Reddy and Rashid Khan. The company originally operated as Yellow Messenger and built conversational software that allowed businesses to automate customer conversations using chatbots. As artificial intelligence became more capable, the company expanded its platform and rebranded as Yellow.ai in 2021. Its software is now used by enterprises to automate customer-service interactions across channels such as web chat, messaging and voice. The platform combines language models, enterprise data, workflow automation and AI agents to answer questions and complete selected tasks. Yellow.ai sells primarily to businesses rather than individual consumers and serves companies across multiple countries. Its business model is therefore mainly enterprise software, with customers paying to use its AI-powered service-automation technology.